Thank you for shopping at 4C Diamond Hub. Please review our return policy below for a smooth return process:
- Return Period: Returns are accepted within 15 days from the date of purchase. Please ensure that the item is returned within this timeframe for a refund.
- Return Eligibility: To qualify for a return, the item must be in its original condition, unworn, and with all original packaging and tags intact. A valid receipt must be presented when returning the item.
- Custom Jewelry: Please note that custom-made jewelry items are non-returnable and non-exchangeable due to their personalized nature.
- Non-Returnable Items: We do not accept returns or exchanges on loose diamonds, gemstones, pearls, and similar items due to their delicate nature and value.
- Return Shipping: The cost of return shipping is the responsibility of the sender. For your peace of mind, we recommend using a shipping method that provides tracking information.
- Refund Processing: Once we receive the returned item and verify that it meets our return policy requirements, we will process the refund. Refunds will be issued within 14 to 21 days after receiving the returned item. Please allow additional time for the refund to reflect in your account, depending on your financial institution.
If you have any questions or need assistance with your return, please contact our customer service team at info@4cdiamondhub.com / +1 4372599992 Our team is here to assist you with any queries regarding the return process.
Thank you for choosing 4c Diamond Hub. We appreciate your business and hope to serve you again in the future.